Returns & Exchanges
At Stasis, we strive for perfect fit and timeless quality; however, if your garment isn't quite right, we accept returns and exchanges on unworn items within 30 days of delivery. All items must be returned in their original packaging with security tags intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back or exchange.
Prepare the Package
Securely pack your items in the original Stasis box and attach the pre-paid shipping label provided via email to the outside of the parcel.
Ship the Item
Drop off your package at any authorized courier location or schedule a complimentary home pickup through our logistics partner.
Quality Check & Refund
Once our studio receives and inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing